Exceptional Exteriors Roofing & Siding
Privacy Policy
Effective Date: 3/10/2026 | Last Updated: 3/10/2026
1. Information We Collect
We may collect the following types of information when you interact with our website or contact us:
- Personal Identification Information: Name, email address, phone number, mailing address, and similar contact details you voluntarily provide.
- Service Request Information: Details about your roofing or siding project, property address, and any related information you share with us.
- Usage Data: Pages visited, time spent on the site, browser type, and IP address collected automatically through cookies and similar technologies.
- SMS/Text Opt-In Information: Your mobile phone number and consent status if you choose to receive text messages from us.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide free estimates or consultations.
- To schedule appointments and send reminders about your service.
- To send service updates, project status notifications, and follow-up communications.
- To improve our website and customer experience.
- To comply with applicable laws and regulations.
- To communicate with you via SMS/text message if you have opted in to receive such communications.
3. SMS / Text Messaging Policy
Exceptional Exteriors Roofing & Siding uses SMS text messaging (powered by Textline) to communicate with customers and prospective customers. By providing your mobile phone number and opting in through our website form, you consent to receive text messages from us.
SMS Program Disclosure
By checking the SMS consent box on our web form, you agree to receive text messages from Exceptional Exteriors Roofing & Siding regarding:
- Appointment confirmations and reminders
- Project status updates and service notifications
- Estimate follow-ups and scheduling coordination
- General customer support related to your inquiry
Message Frequency: Message frequency varies based on your project status and interactions. You may receive up to 5 messages per active project or inquiry.
Message and data rates may apply. Standard messaging rates charged by your mobile carrier may apply to messages sent and received.
To opt out: Reply STOP at any time to cancel and unsubscribe from text messages.
For help: Reply HELP for assistance, or contact us directly at 585-284-2800.
By checking this box, I agree to receive text messages from Exceptional Exteriors Roofing & Siding regarding my service inquiry, appointment scheduling, and project updates. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel or HELP for assistance. View our Privacy Policy.
4. Consumer Opt-In Data — No Third-Party Sharing
We do not sell, rent, share, or disclose your SMS opt-in data or consent information to any third parties for marketing purposes. Consumer opt-in data and consent obtained through our website forms or other means will not be shared with any third-party marketers, advertisers, or unaffiliated companies.
Your phone number and consent status are used solely to communicate with you on behalf of Exceptional Exteriors Roofing & Siding for the purposes described in this policy.
5. Sharing of Information
We may share your personal information only in the following limited circumstances:
- Service Providers: We may share information with trusted vendors and service providers (such as our SMS platform, Textline) who assist us in operating our business. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
- Legal Compliance: We may disclose information when required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.
We do not sell your personal information to third parties. We do not share your information with third parties for their own marketing purposes.
6. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar technologies to enhance your browsing experience and analyze website traffic. You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly if cookies are disabled.
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
You have the following rights regarding your personal information:
- Opt Out of SMS: Reply STOP to any text message from us at any time to unsubscribe.
- Access or Correct Your Information: Contact us to request access to or correction of your personal data.
- Request Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain it.
- Opt Out of Email Communications: Follow the unsubscribe instructions in any marketing email, or contact us directly.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete that information.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: